Report · from Informatica
AI: The catalyst for next-level customer centricity
The customer experience (CX) remains a top priority, and it's easy to see why: 94% of consumers report that a positive CX increases their likelihood of making repeat purchases. However, 38% of executives identify siloed
- Format
- Report
- Published by
- Informatica
- Added
- 5 Jun 2026
About this report
The customer experience (CX) remains a top priority, and it's easy to see why: 94% of consumers report that a positive CX increases their likelihood of making repeat purchases. However, 38% of executives identify siloed systems, technology integration challenges and fragmented customer data as major barriers to delivering exceptional CX.
To overcome these challenges and master CX, explore our data leader’s guide. You’ll learn:
- Techniques to harness artificial intelligence (AI) for enhanced customer centricity
- How CIOs utilize AI-powered data orchestration for 360-degree customer views
- Strategies to optimize CX with AI-ready data powered by Informatica
Listen or skim
Summaries are generated from this page’s text. Read the full piece for the detail.
More from Informatica
All 2 →
Elsewhere in Customer Experience & Contact Center
See the category →
The Future of Sales: Elevating Customer Connection and Productivity with AI
Sellers often find themselves pulled in multiple directions with not enough time to focus on what matters most—fully engaging with customers, managers, and other sellers.
Strengthen AI agents through data quality and domain expertise
Unify disconnected systems, automate routine tasks and scale service, without adding cost or complexity. AI agents deliver real impact when they’re built on strong models, clean and connected data, thoughtful system
Elevating the customer experience with AI agents
Find out how AI agents help you deliver exceptional service – without driving up costs. Resolve issues faster, keep customers happy and free up your team to focus on what matters most. Read Inside Agentic Service